Frequently Asked Questions
Yes, absolutely. All the product images displayed on our website are authentic and represent the actual items you will receive. We make sure every photo accurately showcases the design, color, and quality of each product. However, please note that slight variations in color may occur due to different screen settings or lighting conditions during photography. Rest assured, our team ensures that every product shipped matches the description and quality shown online.
We offer a range of reliable delivery and shipping options to meet your needs. Once you place your order, it is processed within the stated handling time and dispatched through trusted courier partners. Customers can select from standard or express delivery options during checkout, depending on their location and urgency. You will receive an email confirmation with tracking details once your order has been shipped. Please visit our Shipping Policy page for estimated delivery times and more information regarding international shipping, costs, and handling procedures.
Yes, we value customer satisfaction and gladly accept returns or exchanges within the eligible time frame. If you’re not completely satisfied with your purchase, you can return the item in its original condition and packaging for a refund or exchange. Items must not be worn, washed, or damaged. Our support team will assist you with the process once you contact us through our return request form or customer service email. Please review our Returns & Exchanges Policy for detailed instructions and conditions.
Our customer service team is always ready to help you with any inquiries regarding your order, shipping, or general questions. You can reach out to us via the Contact Us page on our website or by sending an email to the address listed there. We aim to respond to all inquiries promptly, usually within 24–48 business hours. For faster assistance, please include your order number and a brief description of your concern in your message.
Our main office and fulfillment center are located at 294 Bay Meadows Ave., Bay Shore, NY 11706. While we primarily operate online, this address serves as our headquarters for logistics, customer support, and returns. Please note that visits to our physical location are not available at this time unless specifically arranged through our customer service team. All correspondence and returns should be sent to this address.
