Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges depend on your shipping address, total order weight, and selected shipping method. You can view the exact delivery cost during checkout before confirming your order. Occasionally, we offer free shipping promotions on selected items or when your order exceeds a specific amount. Details about free shipping or limited-time offers are displayed on our homepage banners.
How long will delivery take?
Orders are typically processed within 1–3 business days. Once shipped, domestic deliveries usually take 3–7 business days, while international orders may take 7–15 business days, depending on your location and local customs processing. A tracking number will be provided so you can monitor your parcel’s journey in real time.
What exactly happens after ordering?
After completing your purchase, you will receive an order confirmation email containing your order details. Our team will then prepare your items, perform a quality inspection, and securely package them for shipping. Once dispatched, you’ll get a second email containing your tracking number so you can follow the delivery progress until it reaches you.
Where can I view my sales receipt?
After placing an order, a digital sales receipt is automatically sent to your registered email address. You can also log in to your My Account section to view or download all your past orders and receipts. If you checked out as a guest, please contact our customer service team with your order number to request a copy of your receipt.
How do I add a gift receipt to an order?
Currently, we do not have a dedicated gift receipt feature. However, if you are purchasing an item as a gift, please add a note in the “Order Comments” box at checkout or contact our support team immediately after placing your order. We can exclude pricing details and include a simple personalized message upon request.
How long do I have to return an order?
You have 14 days from the date of delivery to return your order. Items must be unused, unwashed, and returned in their original packaging with all tags attached. Returns that do not meet these conditions may not be accepted. Please contact our customer service to initiate a return request.
Payment Information
How is the recipient reimbursed?
Once we receive and inspect your returned item, we’ll notify you by email regarding the status of your refund. Approved refunds are processed within 5–10 business days to the same payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Can I be reimbursed through the original payment method?
Yes, all refunds are issued through the original payment method used at checkout. Whether you paid via credit/debit card or another payment gateway, the refund will go directly back to that source. Processing times may vary depending on your financial institution.
Can the country receiving the shipment be different than the country of purchase?
In most cases, yes. You can place an order using a billing address in one country and have it shipped to another, provided the delivery destination is covered by our courier partners. However, for certain high-value or international orders, additional verification may be required for security reasons.
How can I return an item?
To return an item, contact our support team via the Contact Us page and provide your order number, reason for return, and photos (if applicable). Our team will respond with the return address and instructions. Please ensure the product is packed securely to avoid damage in transit. Once received and verified, we’ll process your refund or exchange promptly.
Will I receive the same product that I see in the picture?
Yes, definitely. We take professional, high-resolution photos of every product to ensure accuracy in color, size, and design. While slight color variations may occur due to lighting or screen differences, the product you receive will match the description and image shown on our website. We conduct thorough quality checks before dispatching any order.
Will you restock items indicated as “out of stock?”
Yes, many of our popular items are restocked regularly. If a product is sold out, you can click on the “Notify Me When Available” option (if visible) to get an email alert when it’s back in stock. You may also subscribe to our newsletter or follow us on social media for restock updates and new arrivals.
Orders and Returns
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email containing a tracking number and a link to the courier’s website. You can use this link to view your shipment’s real-time status and estimated delivery date. You can also log into your My Account section to check tracking updates anytime.
Do you offer free shipping?
Yes, we occasionally offer free shipping promotions for qualifying orders or during special sales events. These offers are announced on our homepage and through our newsletter. To stay informed, make sure to subscribe and follow our social media pages for upcoming deals.
What exactly happens after ordering?
After confirming your order, you’ll immediately receive an email summary. Our fulfillment team then verifies item availability, performs a quality inspection, and packages your order carefully. Once dispatched, you’ll receive a tracking link to follow your delivery status in real time until it reaches your address.
How long does the delivery take and how much does it cost?
Our delivery times vary by destination. Domestic orders usually arrive within 3–7 business days, while international deliveries may take 7–15 business days. The cost depends on the total order weight and your shipping destination. All shipping fees are displayed at checkout before you finalize your purchase.
Which browser is best to use the site?
For the smoothest experience on 100Dred.com, we recommend using updated versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Please ensure cookies and JavaScript are enabled. Using outdated browsers like Internet Explorer may cause certain features—like the shopping cart or payment forms—to function incorrectly.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. Once subscribed, you’ll receive exclusive offers, early access to sales, product updates, and restock alerts. You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of any email.
